We don't track live outage status. For AT&T's official word, go straight to AT&T's official outage page →
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AT&T sells more than one kind of home internet — fiber in some neighborhoods, fixed-wireless Internet Air in others — and this page covers both, but it can't tell you whether either one is out at your address. That answer only exists inside AT&T's own systems. What we've put together instead: the direct link to AT&T's outage page, a checklist that separates an equipment problem from a network one, and a sense of when a delay stops being normal and starts being worth a call.
The seven-step outage checklist
- Check the provider's official status page first. Every provider runs its own official support and outage channel — the link at the top of this page goes to the right starting point for it. Sign in if it asks; most check your address or account for known problems in your area. For AT&T, that's AT&T's official outage page.
- Power-cycle the modem and router properly. Unplug both from power, wait a full 30 seconds, then plug the modem in first and let it fully connect before powering the router. Most connection problems that aren't outages end here.
- Work out whether it's the WiFi or the line. If you can, plug a laptop directly into the router with an ethernet cable. Internet over the cable but not over WiFi means a WiFi problem, not an outage. Several devices failing at once points at the line.
- Confirm it's the home connection, not the wider internet. Switch your phone off WiFi and load a page over mobile data. If the same sites work on mobile data but nothing works at home, the problem is between your home and your provider.
- Ask a neighbor or check local groups. If a neighbor on the same provider is also down, it's almost certainly an area problem — report it and wait. If they're fine, the issue is more likely your equipment or your line specifically.
- Report it to the provider. Providers prioritize repairs partly by how many reports an area generates. Reporting through the app or support line also creates the paper trail you'll want for the next step.
- Ask for a credit if the outage ran long. Many providers will credit part of your bill for extended outages — policies differ and few advertise it, so you usually have to ask. Mention the dates and how long service was out.
Will it come back on its own?
Short connection blips that recover within a couple of minutes are ordinary for any home internet service, AT&T's included, and usually clear up on their own with no action needed. A wait of roughly fifteen minutes before reaching for the equipment reset below is reasonable. Once you're two hours in without improvement, or the same address keeps losing AT&T service on repeat across different days, that's the signal to quit waiting: contact support and note exactly when each interruption started and stopped.
Outages keep coming back?
The one thing this site can do that a status page can't: show you every other provider at your address. Check your address — or browse the cities where our data tracks these services:
AT&T Fiber is in our data for: Los Angeles, CA · Houston, TX · San Antonio, TX · San Diego, CA · Dallas, TX · San Jose, CA
AT&T Internet Air is in our data for: Los Angeles, CA · Houston, TX · San Antonio, TX · San Diego, CA · Dallas, TX · San Jose, CA
Frequently asked questions
- Is AT&T down right now?
- We can't tell you that from here — there's no network monitoring behind this page, and only AT&T can confirm what's happening at your specific address, whether it's fiber or Internet Air. Start with two things: AT&T's official outage page linked above, and, for fiber customers, a direct ethernet connection to the gateway to rule out a WiFi-only problem.
- Is there a live AT&T outage map?
- No, not here — we don't publish one, because a map built from unverified reports can mislead more than it helps. AT&T's own outage page, linked above, is the place built to check your address. Independent outage-tracking sites collect self-reported complaints and can hint at a broader problem, but they can't confirm what's actually happening on AT&T's network.
- Does this page cover both AT&T Fiber and AT&T Internet Air?
- Yes — this page covers both. AT&T Fiber and AT&T Internet Air are listed as separate services on our site, but we point to the same official AT&T outage page as the starting point for either one, since it's the link AT&T publishes for outage information generally. Sign in there for anything account- or address-specific; the equipment checklist below still applies either way.
Keep reading
AT&T Fiber plans & pricing · AT&T Internet Air plans & pricing · Google Fiber vs AT&T Fiber vs Xfinity · Google Fiber vs AT&T Fiber vs Spectrum · AT&T Fiber vs Spectrum · Check your address