We don't track live outage status. For Google Fiber's official word, go straight to Google Fiber's official support page →
Google Fiber is a trademark of its owner; this page is not affiliated with or endorsed by Google Fiber.
This page won't tell you whether Google Fiber is out at your address — we don't track network status, and nobody outside Google Fiber has a reliable window into its network. What you'll find here instead: a direct link to Google Fiber's support page, a short checklist for telling a router problem apart from something bigger, and honest guidance on when a delay stops being normal. Google Fiber only serves specific build areas, so if you've recently moved in, the trouble could also be an installation issue rather than an outage — worth ruling out before you assume the worst.
The seven-step outage checklist
- Check the provider's official status page first. Every provider runs its own official support and outage channel — the link at the top of this page goes to the right starting point for it. Sign in if it asks; most check your address or account for known problems in your area. For Google Fiber, that's Google Fiber's official support page.
- Power-cycle the modem and router properly. Unplug both from power, wait a full 30 seconds, then plug the modem in first and let it fully connect before powering the router. Most connection problems that aren't outages end here.
- Work out whether it's the WiFi or the line. If you can, plug a laptop directly into the router with an ethernet cable. Internet over the cable but not over WiFi means a WiFi problem, not an outage. Several devices failing at once points at the line.
- Confirm it's the home connection, not the wider internet. Switch your phone off WiFi and load a page over mobile data. If the same sites work on mobile data but nothing works at home, the problem is between your home and your provider.
- Ask a neighbor or check local groups. If a neighbor on the same provider is also down, it's almost certainly an area problem — report it and wait. If they're fine, the issue is more likely your equipment or your line specifically.
- Report it to the provider. Providers prioritize repairs partly by how many reports an area generates. Reporting through the app or support line also creates the paper trail you'll want for the next step.
- Ask for a credit if the outage ran long. Many providers will credit part of your bill for extended outages — policies differ and few advertise it, so you usually have to ask. Mention the dates and how long service was out.
Will it come back on its own?
Plenty of home internet interruptions resolve within minutes without any action from you, and that includes brief drops on Google Fiber's network — whatever triggered it clears, and the connection returns on its own. A wait of about fifteen minutes before touching your equipment is reasonable. Once you're past the two-hour mark with no change, or the same address keeps dropping Google Fiber service across separate days, it's time to stop guessing: note exactly when each interruption started and ended, then contact Google Fiber support with those details in hand.
Outages keep coming back?
The one thing this site can do that a status page can't: show you every other provider at your address. Check your address — or browse the cities where our data tracks Google Fiber:
Google Fiber is in our data for: San Antonio, TX · Austin, TX · Nashville, TN · Omaha, NE · Provo, UT
Frequently asked questions
- Is Google Fiber down right now?
- We can't confirm that here — this page doesn't monitor Google Fiber's network, and Google Fiber is the only party able to say what's happening at your specific address. The support page linked above is the place to start; after that, hard-wiring a laptop to your equipment is worth a try — if the wired link is solid but WiFi isn't, the issue is local to your setup.
- Is there a live Google Fiber outage map?
- No map here, deliberately. Crowd-sourced outage maps are only as reliable as the people typing into them, and a confidently wrong map helps no one. Google Fiber's support page, linked above, is the one channel that can actually look at your account. Elsewhere online, complaint-tracking sites might show a spike of reports near you — worth a glance, but not proof that Google Fiber's network itself has a problem.
- Could my problem be a new installation issue rather than a Google Fiber outage?
- It's possible. Google Fiber only serves specific build areas, and a freshly wired address can have activation quirks that look like an outage but aren't one — a service that hasn't fully switched on, for instance. If you moved in recently or just had Google Fiber installed, check your account status through the support page above before assuming the network itself is the problem.
Keep reading
Google Fiber plans & pricing · Cox vs Google Fiber vs Quantum Fiber · Google Fiber vs AT&T Fiber vs Xfinity · Google Fiber vs AT&T Fiber vs Spectrum · Check your address