We don't track live outage status. For T-Mobile Home Internet's official word, go straight to T-Mobile's official network-outages page →
T-Mobile Home Internet is a trademark of its owner; this page is not affiliated with or endorsed by T-Mobile Home Internet.
T-Mobile Home Internet works differently from cable or fiber — it's delivered over T-Mobile's 5G network rather than a wire run to your house — but the question you actually want answered is the same: is it down, and why. We can't tell you that from this page; we don't monitor T-Mobile's network, and only T-Mobile can confirm what's happening at your address. What we can offer: the direct link to T-Mobile's network-outages page, a short checklist for separating an equipment or WiFi problem from a bigger one, and a sense of when it's time to stop waiting.
The seven-step outage checklist
- Check the provider's official status page first. Every provider runs its own official support and outage channel — the link at the top of this page goes to the right starting point for it. Sign in if it asks; most check your address or account for known problems in your area. For T-Mobile Home Internet, that's T-Mobile's official network-outages page.
- Power-cycle the modem and router properly. Unplug both from power, wait a full 30 seconds, then plug the modem in first and let it fully connect before powering the router. Most connection problems that aren't outages end here.
- Work out whether it's the WiFi or the line. If you can, plug a laptop directly into the router with an ethernet cable. Internet over the cable but not over WiFi means a WiFi problem, not an outage. Several devices failing at once points at the line.
- Confirm it's the home connection, not the wider internet. Switch your phone off WiFi and load a page over mobile data. If the same sites work on mobile data but nothing works at home, the problem is between your home and your provider.
- Ask a neighbor or check local groups. If a neighbor on the same provider is also down, it's almost certainly an area problem — report it and wait. If they're fine, the issue is more likely your equipment or your line specifically.
- Report it to the provider. Providers prioritize repairs partly by how many reports an area generates. Reporting through the app or support line also creates the paper trail you'll want for the next step.
- Ask for a credit if the outage ran long. Many providers will credit part of your bill for extended outages — policies differ and few advertise it, so you usually have to ask. Mention the dates and how long service was out.
Will it come back on its own?
Fixed-wireless connections drop occasionally just like wired ones, and T-Mobile Home Internet is no exception — most brief interruptions sort themselves out within a handful of minutes as whatever caused them resolves. Hold off roughly fifteen minutes and try restarting your equipment before treating it as more than a blip. Once you're two hours in with nothing improved, or a pattern that repeats at your address week after week, it's worth documenting exactly when the outages happened and calling T-Mobile support instead of continuing to guess.
Outages keep coming back?
The one thing this site can do that a status page can't: show you every other provider at your address. Check your address — or browse the cities where our data tracks T-Mobile Home Internet:
T-Mobile Home Internet is in our data for: Los Angeles, CA · Houston, TX · San Antonio, TX · San Diego, CA · Dallas, TX · San Jose, CA
Frequently asked questions
- Is T-Mobile Home Internet down right now?
- We can't confirm that from this page — there's no network monitoring behind it, and only T-Mobile can say what's happening with your T-Mobile Home Internet service today. Start with the official network-outages page linked above, and check whether your phone still has a strong T-Mobile signal near your equipment, which helps narrow down where the problem sits.
- Is there a live T-Mobile Home Internet outage map?
- There's no outage map on this page, and we're not going to fake one — user-submitted reports are unverified by nature, and treating them as fact would be irresponsible. T-Mobile's network-outages page, linked above, is the one place actually equipped to check your account. Complaint-tracking sites elsewhere can show a cluster of reports nearby, which says something about how many people are annoyed, not whether T-Mobile has confirmed a network problem.
- If my T-Mobile phone has signal, does that mean my T-Mobile Home Internet is working too?
- Not necessarily. T-Mobile Home Internet runs over the same 5G network as T-Mobile phones, but the speed you get depends on the signal strength at your location. If your phone has strong signal but your equipment isn't working, that's worth mentioning when you contact T-Mobile support.
Keep reading
T-Mobile Home Internet plans & pricing · Xfinity vs AT&T Fiber vs T-Mobile Home Internet · Check your address